Cancellation policy

Subscription terms

What it is. A subscription is an automatically renewing order. Products are delivered at the frequency you choose (every 4 weeks for single products, every 6 or 8 weeks for kits) until you cancel. The subscription price and discount are shown on the product page and in the cart before you pay.

Payment. The first payment is taken when you place the order. Later payments are charged automatically to your saved card (or Apple Pay, Google Pay or Shop Pay) before each delivery. Bank-link payments are not available for subscriptions.

Managing and cancelling. You can pause, skip a delivery, change the frequency or cancel at any time after the first payment – just email us at info@pharmaoil.lt. Cancellation applies to all deliveries not yet paid for; orders already paid are shipped as usual.

Failed payments. If a payment fails, we retry up to 3 times, 7 days apart, and let you know by email. If it still fails, the subscription is cancelled.

Price changes. We will notify you by email in advance of any change to your subscription price, and you can cancel before the new price applies.

Returns. Our general returns policy applies to subscription orders.